Shipping Policy

At Project 39, we strive to deliver your orders quickly, safely, and efficiently.

Order Processing

All orders are processed during business days (Monday to Friday, excluding public holidays). Orders are typically processed within 1–3 business days after payment confirmation.

Once your order has been dispatched, you will receive a shipping confirmation email with tracking information (where available).

Singapore Delivery

For deliveries within Singapore, Project 39 works with a range of trusted local courier partners to ensure the most efficient delivery service based on your location and order requirements.

Estimated Delivery Time

• Standard Local Delivery: 1–5 business days after dispatch

• Delivery times may vary during peak periods, public holidays, or unforeseen circumstances.

International Shipping

Project 39 ships worldwide using DHL Express, providing fast and reliable international delivery.

Estimated Delivery Time

• DHL Express: 3–10 business days depending on destination country and customs clearance processes.

Delivery times are estimates only and may vary due to customs inspections, local regulations, weather conditions, or other factors beyond our control.

Customs Duties & Taxes

International orders may be subject to import duties, taxes, customs fees, or other charges imposed by the destination country.

These charges are the responsibility of the recipient and are not included in the product price or shipping charges paid to Project 39.

We recommend checking with your local customs authority before placing an order.

Shipping Charges

Shipping costs are calculated at checkout based on:

• Delivery destination

• Package weight and dimensions

• Selected shipping service

The final shipping charge will be displayed before payment is completed.

Order Tracking

Once your order has been shipped, tracking information will be sent via email.

Customers can use the provided tracking number to monitor the status of their shipment.

Incorrect Shipping Information

Please ensure that all shipping information is accurate when placing your order.

Project 39 is not responsible for delays, lost parcels, or additional charges resulting from incorrect or incomplete shipping addresses provided by the customer.

Lost, Delayed, or Damaged Shipments

If your shipment is significantly delayed, lost, or arrives damaged, please contact us as soon as possible.

Our team will work with the shipping provider to investigate the issue and assist in finding a suitable resolution.

Contact Us

If you have any questions regarding shipping or delivery, please contact our customer support team:

Project 39 Pte Ltd
Email: info@project-39.com
Website: https://project-39.com

We appreciate your support and thank you for choosing Project 39.